Welcome to Unexpected Treasure...where every visit is a treasure hunt! We hope you enjoy browsing our eclectic selection of quality handmade items. Great customer service and customer satisfaction is extremely important to us. If you have any questions before or after your purchase please feel free to convo us here on Lilyshop or email us at email@example.com. We will work with you to make sure your shopping experience with Unexpected Treasure is a pleasurable one.
Payment is due within 24 hours of your order. Orders not paid for within this time-frame will be canceled.
This is our preferred payment method. Payment through PayPal can be made with a credit card, by echeck or by transfer from your PayPal account.
Delivery confirmation is included in shipping cost for most items (noted in item description). This service is limited to the United States. The U.S. Postal Service does not provide tracking information for shipping to most foreign countries for 1st Class Mail.
Purchases are shipped within 24 hours of cleared payment and are sent via USPS. You will be notified via convo when your package ships and provided a delivery confirmation number.
Buying a gift for someone? We'll ship your order to the recipient at no extra cost upon payment being cleared. Please provide the recipient’s address via convo or email when submitting your order.
Please be aware your country may charge additional customs, duty and/or import taxes. You are responsible for paying these charges. We mark all international orders as 'merchandise' on customs forms. We will not mark orders as a "gift" so please do not ask.
For international orders we'll include the customs declaration number which I understand can be traced but it's not the same as delivery confirmation.
We stand behind the quality of every item we sell and want you to be so delighted with your purchase that you'd buy from Unexpected Treasure again as well as recommend us to family and friends.
We will accept returns within 10 days of your receiving the item. However, the item must be UNUSED, in its original packaging and in sellable condition.
The buyer is responsible for return shipping costs and this cost is not refundable. However, we will refund return shipping if the item received was damaged in transit. Refunds will be made via the same payment method you used for your purchase.
INTERNATIONAL REFUND POLICY:
Please note that we do not accept returns or issue refunds due to customs, duty and/or import tax issues you may encounter in your country.